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At MUSSE, we strive to ensure your complete satisfaction with every purchase made on our website. However, we understand that sometimes a product might not meet your expectations. Should you wish to return a product for a refund, please review our refund policy outlined below:

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1. 7-Day Return Policy

• You may return eligible items within 7 days of the delivery date for a refund.

• To be eligible for a refund, items must be unused, unworn, and in their original packaging with all tags attached.

 

2. Non-Refundable Items

• For hygiene reasons, we cannot accept returns on swimwear that has been worn, washed, or where the hygiene seal has been removed.

• Sale items or items purchased during promotional events are non-refundable.

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3. Refund Process

• Contact our customer support team at candymusse@gmail.com to initiate the return process. Please provide your order number and reason for the return.

• Our team will provide you with instructions on how to return the item.

• Once we receive the returned item and inspect its condition, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to the original method of payment within 10 business days.

 

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

• We recommend using a trackable shipping service for returns to ensure the items are received by us.

 

5. Exchanges

• Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

 

6. Contact Us

For any inquiries or assistance regarding returns or refunds, please contact our customer support team at candymusse@gmail.com 

 

7. Policy Updates

MUSSE reserves the right to update or modify this refund policy at any time. Any changes made will be effective immediately upon posting on our website.